Innovating the Future of
Technology And Business Leadership
Kathleen Merrill, former Chief Information Officer of Southwest Airlines, now supports several technology companies with innovation and transformation.
About Kathleen Merrill
Former Chief Information Officer, Southwest Airlines
Kathleen Merrill is a seasoned leader with a remarkable 40-year career in the travel industry, including 20 transformative years at Southwest Airlines. As the Senior Vice President of Technology (CIO), Kathleen spearheaded some of the company’s most significant technological and strategic transformations, helping Southwest Airlines stay at the forefront of innovation in the competitive travel market. Her work bridged the gap between business strategy and technology, driving measurable success and resilience.
With expertise in Leadership, Mentorship, Technology Strategy, and Digital Transformation, Kathleen is passionate about empowering IT leaders to forge stronger connections between their technology teams and business goals. Her approach is rooted in a belief that technology is not just a tool but a catalyst for growth, collaboration, and innovation.
Our Services
Testimonials….
Kathleen is a decisive and fair leader who exemplifies strength, wisdom, and empathy. She always possesses a clear vision for the future and is willing to make bold decisions which are grounded in data, expertise, and intuition while remaining open to diverse perspectives.
Kathleen’s leadership style fosters an inclusive environment where every voice matters, empowering her team to excel and innovate. She was able to balance ambition with humanity and succeeded in prioritizing the well-being of her people, ensuring they feel valued and supported.
In times of uncertainty her unwavering confidence and fairness inspire trust, driving the organization forward with resilience and integrity.
Richard Clarke, CEO T2RL
I had the privilege of crossing paths with Kathleen during the One Res program, a significant initiative in Airline IT transformation, where Kathleen was instrumental to its success. She fostered a culture of respect among all participants and cultivated a sense of belonging within the workplace, which facilitated a seamless transition to the new platform in 2017. Kathleen is a purpose-driven leader who articulates her vision in a clear and straightforward manner, and she possesses a remarkable ability to influence authentically. Her expertise in the airline industry is unparalleled. I take great pride in having Kathleen as a friend, and I continue to enjoy our shared journey in the realm of IT, working together to create value for the travel industry.
Mabrouk Sediri, CEO www.mnc.aero
Kathleen has a capability to spot issues fast as she can see through to the core of challenges. Her experience, vision and skill to connect the dots enable her to identify the right solution instantly and give her the necessary confidence and assertiveness during the implementation of the solution. This makes her an unparalleled, effective leader when change for better is required.
Julia Sattel Former Amadeus President
